Your Name
Product Owner — Scrum Teams, Digital Customer Platforms
City, ST · (555) 010-0202 · you@email.com · linkedin.com/in/yourname
Professional Summary
Product Owner with six years on Scrum teams in financial services and retail, currently owning the backlog for two teams building a customer self-service portal. Turns stakeholder requests into clear, testable user stories, keeps refinement and sprint planning focused on a single sprint goal, and makes the scope calls that let teams release every two weeks.
Skills
Product backlog management · User stories and acceptance criteria · Backlog refinement · Sprint planning and sprint reviews · Story mapping · Release planning · Stakeholder negotiation · Value-based prioritisation (WSJF, MoSCoW) · Jira and Confluence · UAT coordination · Scrum and Kanban · Definition of Ready and Done
Experience
Product Owner, Customer Self-Service
2021 – Present
Regional insurance provider · City, ST
- Own the product backlog for two Scrum teams of 14 developers and testers building the policyholder portal, working toward product goals agreed with the product manager.
- Introduced story mapping for the claims journey, splitting a six-month epic into thin vertical slices so the first claim-status release shipped after four sprints.
- Maintain a Definition of Ready with the teams; stories rejected in sprint planning for missing detail fell from roughly one in four to fewer than one in ten.
- Negotiate sprint scope with claims, underwriting and compliance leads, documenting trade-offs in Confluence so stakeholders see why an item moved.
- Review and accept increments at each sprint review against acceptance criteria, and coordinate UAT with business users before each quarterly release.
Associate Product Owner, Mobile Banking
2018 – 2021
Mid-sized retail bank · City, ST
- Wrote user stories and Given/When/Then acceptance criteria for card controls and payment features in the bank’s mobile app.
- Ran weekly backlog refinement with developers and a UX designer, estimating with story points and flagging dependencies on the core banking team.
- Ordered the backlog using WSJF during a regulatory change programme so mandatory items landed before the deadline without halting customer features.
- Tracked sprint and release progress with burn-up charts in Jira and reported forecasts to the programme steering group.
Education
- Bachelor of Business Administration — University Name, City, ST
Certifications
- Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO I) — list only if held