Your Name
Senior Business Analyst — Process Improvement and Systems Change
City, ST · (555) 010-0203 · you@email.com · linkedin.com/in/yourname
Professional Summary
Business Analyst with seven years in financial services and logistics, leading requirements work on system replacements and process redesign. Runs elicitation workshops, models processes in BPMN, writes BRDs, FRDs and use cases, and keeps requirements traceable through testing. Uses SQL and Power BI to quantify problems before proposing solutions.
Skills
Requirements elicitation · BRDs and FRDs · Use cases and user stories · Process mapping (BPMN, Visio) · Gap analysis · Requirements traceability matrix · UAT planning and execution · SQL and Excel analysis · Power BI reporting · Stakeholder workshops · Jira and Confluence · Agile and Waterfall delivery
Experience
Business Analyst, Operations Systems
2021 – Present
Commercial lending bank · City, ST
- Led requirements for replacing the loan servicing workflow system, running 25 workshops with servicing, risk and finance teams and producing a signed-off BRD of 180 requirements.
- Modelled 14 current-state and future-state processes in BPMN, identifying six manual hand-offs the new system could remove.
- Built a requirements traceability matrix linking every requirement to design, test cases and defects, so no in-scope item was missed at go-live.
- Wrote SQL queries against the existing loan database to profile data quality, surfacing 3,200 records with missing fields that were cleansed before migration.
- Planned and led UAT with 30 business testers over four cycles, triaging defects with the vendor and securing business sign-off on schedule.
Business Analyst
2018 – 2021
Third-party logistics provider · City, ST
- Completed a gap analysis between warehouse processes and a new warehouse management system, documenting configuration changes versus custom development.
- Wrote functional requirements and use cases for carrier integration, reviewed with developers in weekly walkthroughs.
- Analysed a year of order data in Excel to show that 40% of expedited shipments came from three clients, informing a revised service agreement.
- Specified requirements for a Power BI operations dashboard that replaced four manually compiled weekly reports.
Education
- Bachelor of Science, Business Information Systems — University Name, City, ST
Certifications
- CBAP, CCBA or ECBA (IIBA) — include only the one you actually hold