Your Name
Sales Representative — Inside Sales, SMB Services
City, ST · (555) 010-0172 · you@email.com · linkedin.com/in/yourname
Professional Summary
Inside Sales Representative with four years of quota-carrying experience selling recurring business services to small and midsize companies. Consistently above target through disciplined daily outreach, clear discovery questions, and fast follow-up. Known for clean CRM records and for turning one-product customers into multi-product accounts.
Skills
Outbound prospecting · Inbound lead conversion · Cold calling · Needs discovery · Objection handling · Quoting and order entry · Upselling and cross-selling · Salesforce · HubSpot · Salesloft cadences · Territory and account planning
Experience
Inside Sales Representative
2022 – Present
Business communications provider (regional), 300 employees · City, ST
- Reached 114% of a $480K annual new-revenue quota in 2024 and 106% in 2023, ranking in the top three of a 16-person inside team both years.
- Made 60–75 outbound dials and sent 20–30 personalized emails a day through Salesloft cadences, booking an average of 14 qualified conversations per week.
- Closed an average of 22 new small-business accounts per month on a one-to-three-week cycle, with typical first orders between $1,200 and $6,000 in annual value.
- Raised attach rate of the add-on security package from 19% to 31% of new accounts by building it into the second-call discovery script.
- Kept every opportunity, contact, and next step current in Salesforce, and was cited by the manager as the model for pipeline notes during team reviews.
Sales Development Representative
2020 – 2022
Office equipment and supplies distributor · City, ST
- Qualified inbound web and phone leads for four field representatives, scheduling an average of 35 first appointments per month.
- Used a simple BANT check on every inbound lead so field reps spent their visits only on buyers with budget and a near-term need.
- Promoted to a closing role after 18 months, inheriting a book of 150 small accounts with reorder potential.
- Ran quarterly reorder call campaigns that brought back 40 lapsed customers in the first campaign.
Education
- Associate of Applied Science, Business Management — Community College Name, City, ST
Training
- Consultative selling workshop (company-sponsored)
- Current HubSpot Academy sales certification — use the exact credential name the provider shows
Tools
- Salesforce Sales Cloud, HubSpot CRM, Salesloft, LinkedIn Sales Navigator, Zoom, Microsoft Excel